Delivery Options - You Choose!
Please be aware that, due to severe weather conditions, deliveries across the country are being delayed. The Squires Kitchen customer service department is able to take a limited number of calls and you can still order online here at squires-shop.com where your order will be processed as usual. If you would like to contact a member of our customer services team, please email customer@squires-shop.com and we will respond to your query as soon as we can. The shop in Farnham, Surrey will be open when possible.
We apologise for any inconvenience caused.
Squires Group Customer Services
Order Dispatch Times
We aim to dispatch your order within 48 hours, however please allow up to 7 working days after receipt of your order. Please note that all quoted delivery times are in addition to the time we take to dispatch your order.
UK Delivery Charges
| Order Value |
Courier |
First Class |
Second Class |
| Up to £30 |
£8.50 |
£2.95 |
£1.95 |
| £30 - £60 |
£10.00 |
£3.95 |
£2.95 |
| £60 - £120 |
£12.50 |
£4.95 |
£3.95 |
| Over £120 |
£5.00 |
FREE |
FREE |
* Delivery times in addition to dispatch time. Delivery times based on carrier's quoted service and may vary.
Our Returns Policy
- We regret that in the best interest of all our customers, due to health and hygiene requirements, we are unable to exchange or accept return of edible goods, opened or unopened. The only exception is where goods are faulty or we have substituted edible products and you are not happy with the substitutions.
- We are unable to exchange or accept return of fragile edible goods which have been damaged in transit. These goods are highlighted in the catalogue and shipped at the customers risk.
- You may return any non-edible product to us within seven working days of receiving the order. Please advise us as soon as possible within this period which products you are returning and quote your order number. Please return goods with the original packaging.
- Unless the goods being returned are faulty or unsuitable substitutions, you must cover the cost of returning the goods to us. We will refund you the cost of any goods you wish to return (excluding original delivery charge).
- You must take reasonable care to ensure that any goods being returned are received by the Squires Group and are not damaged in transit. Should you fail to do this, or send them at our cost, we will charge you the direct cost of the return.
- The Squires Group will cover the cost of any faulty goods being returned within six months of delivery.
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