Delivery Options - You Choose! 

Here at Squires Kitchen, we believe in giving you the choice of how you would like your order delivered. We regularly review both the UK and international shipping options that we offer and, where possible, aim to provide several options for delivery.

UK Delivery

We aim to dispatch your order within 2 working days. Please note that all quoted delivery times are in addition to the time we take to dispatch your order. If any of your items are out of stock, we aim to let you know within the dispatch time. Delivery times are based on the carrier's quoted service and may vary.

Courier: Next working day delivery (same working day dispatch if you place your order before 12pm; working days are Monday to Friday).

First Class: 2-5 working days

Second Class: 3-7 working days

Please note that courier deliveries to UK Offshore, Northern Ireland and Scottish Highland destinations cannot be guaranteed to arrive the next day and may take two days. Other deliveries to those destinations will be dispatched with Royal Mail, which usually takes 3-7 working days.

International Delivery

All international deliveries are charged at cost price based on the weight of the goods ordered. To find out the cost of your delivery, add the items you wish to purchase to your basket, proceed to the checkout and view the delivery charges (you will not be charged until you submit your card details). Please note that heavy items may increase the cost of overseas deliveries significantly. 

To meet your needs, Squires Kitchen offers the following delivery methods. Please note that delivery times are in addition to 2 working days’ dispatch time, are based on the carrier's quoted service and may vary.

Local Laws and Exceptions

If you are ordering from outside the UK please note that, in some cases, some goods may not be purchased in certain countries under local laws or due to licensing rights and that you are responsible for compliance with local laws.

We regret that we are unable to ship flammable products (for example, Wilton sprays, glaze cleaner or gold and silver paints) abroad via airmail due to health and safety reasons. If you are ordering these items from abroad, you will need to select the Interlink courier as this service travels by road. If this shipping option is not available, we will remove these items from your order.

Reporting an Order as Missing

In the unlikely event of your parcel being lost by the postal provider, as the sender we will be responsible for making the enquires and eventual claim for the lost items. This means that once the courier classes a parcel as lost (15 working days for Royal Mail UK deliveries, 28 working days for Royal Mail international deliveries), we can process a replacement or refund immediately.

If a parcel is sent on a courier delivery service (UK Mail, UPS or Interlink) we should get a much quicker and detailed response from the courier.

If you believe your order has been lost and 15 days (UK) or 28 days (international) have passed, please contact our Customer Care Team, either via email customer@squires-shop.comor telephone 0845 61 71 810 / +44 (0) 1252 260 260.

 Our Returns Policy

• Due to health and hygiene requirements and in the best interest of all our customers, we regret that we are unable to exchange or accept return of edible goods, opened or unopened. The only exception is where goods are faulty or we have substituted edible products and you are not happy with the substitutions.
• You may return any non-edible product to us within 7 working days of receiving the order. Please advise us as soon as possible within this period which products you are returning and quote your order number. Please return goods with the original packaging.
• We are unable to exchange or accept return of fragile edible goods which have been damaged in transit. The fragility of such goods is noted in their description and shipped at the customer’s risk.
• Unless the goods being returned are faulty or unsuitable substitutions, you must cover the cost of returning the goods to us. We will refund you the cost of any goods you wish to return (excluding original delivery charge).
• You must take reasonable care to ensure that any goods being returned are received by the Squires Group and are not damaged in transit. Should you fail to do this, or send them at our cost, you will be charged with the cost of the return.
• The Squires Group will cover the cost of any faulty goods being returned within six months of delivery.