If you can't find the answer to your question, please contact us.

• I can't find an item, does this mean you don’t stock it?
  If you cannot find an item online, we may have this in our retail shop or if it is not a stock line, we can try to source the product and place a special order for you. Please write the item you require in the customer message box located at the checkout stage of the order. Alternatively you can call our Customer Services Department on 0845 22 55 671/2 where our staff will be able to assist you.
• How long does delivery take?
  We aim to dispatch your order as soon as possible, normally within 48 hours. Most orders placed before 9am Monday - Friday will be same-day dispatch. However, the delivery time will depend on the shipping method chosen at checkout.
• How long will delivery take to countries abroad?
  This depends on the destination and delivery method. An estimated time will be provided when selecting from the available methods for your country.
• Do you offer a courier service?
  We do offer a courier service upon the customer’s request, please phone for details.
• If an item is out of stock do you send it on or do I have to re-order?
  You will need to re-order but you may check availability by calling 0845 22 55 671/2
• I’ve forgotten my password to the site, what do I do?
  Please click on Login at the top of the your screen and follow the instructions. If you cannot remember your username then please contact us - click here.
• Can I change/add more than one delivery address on site?
  Yes - you can add, remove and change as many delivery addresses as you like by clicking on 'My Account' at the top of your screen.
• How much are the cake tins to hire?
  Please call on 0845 22 55 671/2.
• How much are the cake stands to hire?
  Please contact us at 0845 22 55 671/2.
• I run a business and would like to buy larger quantities of your products. Do you offer trade discount?
  Yes - we offer a trade discount to shop owners. We also offer a standard quantity discount to those running a cake decorating business from home. For more information and to receive an application form please call on 0845 22 55 671/2.
• Can you let me know more about the cake decorating classes you offer?
  Please visit http://www.squiresschool.co.uk/ for more information or contact our course co-coordinator on 0845 22 55671/2.